CIRL reserves the right to inspect the damaged or defective product, before having any obligation regarding the warranty.
WARRANTY PROCESS (Columbia Sportswear, Buff, Deuter, Black Diamond, Beal, julbo, adventuras)
- All products purchased in India need to be returned to our central warehouse and would be subject to inspection and quality check by our designated team.
- Chogori India Private Limted will take care of all costs of shipping for merchandise bought at www.adventuras.in.
- A mail to be shared with the customer care at [email protected] with the images of the product.
- Customer must retain the receipt of the product and present it when returning the product.
- Standard Turnaround Time is 3 weeks from date of receipt.
- When the product is received under the warranty, we would replace it, repair it or offer exchange in lieu of the product.
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Category
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Warranty
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Columbia Apparel
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6 Months
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Columbia Footwear
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6 Months
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Columbia Jackets (Insulated & Rainwear)
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6 Months
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Columbia Backpacks
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6 Months
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|
Columbia Gloves & Headwear
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6 Months
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Deuter Backpacks
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2 Years
|
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Deuter Accessories
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2 Years
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Buff Accessories
|
3 Months
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Beal Equipment
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3 Years
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Julbo Eyewear
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2 Years
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Black Diamond Lighting Products
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3 Years
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Black Diamond Apparel/Soft Goods
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1 Year
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Black Diamond Footwear
|
1 Year
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Black Diamond All Other Products
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1 Year
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Adventuras Merchandise
|
3 Months
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WARRANTY EXCLUSIONS
- Our warranties cover mainly manufacturing defects.
- Our warranty does not cover damages that result from accident, misuse, abuse or negligence of the product.
- It does not cover normal wear and tear or damages such as abrasion, scratches or fading.
- The warranty also does not cover incidental or consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses.
- If the product has already been repaired outside of CIRL, this would make the warranty void.
- Above warranty does not apply to baselayers or any of the merchandise bought under any of the discount schemes.
NOTE: Return is valid only within 30 days of purchase with accurate tags and bills present.
