| Warranty Policy | Website | Stores |
|---|---|---|
| Communication | A mail to be shared with the customer care at [email protected] with the images of the product. | |
| Return | Product purchased on website in India will be returned to our central warehouse or the nearest store and would be subject to quality check by our designated team. | Product purchased from a Columbia/Adventuras store in India need to be returned to the nearest store and would be subject to quality check by our designated team. |
| Shipping | If returning to the central warehouse, company will take care of all costs of shipping.If returning to the nearest store, the customer has to self-drop the product. | If returning to the nearest store, the customer has to self-drop the product. |
| Documents | Customer must retain the receipt of the product and present it when returning the product. | |
| Turn-around time | Standard Turnaround Time is 2-3 weeks from date of receipt. | Standard Turnaround Time is 1-2 weeks from date of receipt. |
| Additional Points |
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| Warranty Exclusions |
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| Category | Warranty |
|---|---|
| Columbia Apparel | 6 Months |
| Columbia Footwear | 6 Months |
| Columbia Jackets (Insulated & Rainwear) | 6 Months |
| Columbia Backpacks | 6 Months |
| Columbia Gloves & Headwear | 6 Months |
| Deuter Backpacks | 2 Years |
| Deuter Accessories | 2 Years |
| Buff Accessories | 3 Months |
| Beal Equipment | 3 Years |
| Julbo Eyewear | 2 Years |
| Black Diamond Lighting Products |
3 Years |
| Black Diamond Apparel/Soft Goods |
1 Years |
| Black Diamond Footwear | 1 Years |
| Black Diamond All Other Products |
1 Years |
| Adventuras Merchandise | 3 months |
| Lowa Shoes | 1 Year |
| Return Policy | Website | Stores |
|---|---|---|
| Process | Visit the ‘My Orders’ section in your account and click on the ‘RETURN’ tab and confirm your RETURN. | Visit the nearest Columbia Sportswear or Adventuras store in India only. |
| Eligibility | The purchase was made from www.columbiasportswear.co.in or www.adventuras.in website only. | The purchase was made from any of above branded chain of stores. |
| Return Flexibility | To save your time you can now visit any Columbia/Adventuras exclusive retail store to execute your return for the purchase(s) made on either websites. | The product has to be returned to the nearest store. |
| Return Request | The return request is raised within 30 days of receipt of goods. | |
| Condition of Product | Your product must be in original, unworn condition and in brand tags/packaging. | |
| Documents | Customer must retain the receipt of the product and present it when returning the product. | |
| Exchange of product | Currently, we are not offering any exchange policy, hence, you need to place a new order once the existing order is returned and the same pass all quality checks. The money shall be refunded back to the original source of payment in 7-10 working days. | Exchanges will be restricted to size changes and style changes, of the same MRP and subject to availability. |
| Exclusions | Return/Exchange policy does not apply to baselayers. | |
| Additional Points |
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