Buff & Deuter Policy

CIRL reserves the right to inspect the damaged or defective product, before having any obligation regarding the warranty.

Warranty Process

All Deuter & Buff products purchased in India need to be carried to the store and would be subject to inspection and quality check by our designated team.
All costs of shipping for merchandise bought have to be borne by the customer.
Customer must retain the receipt of the product and present it when returning the product.
Standard Turnaround Time is 3 weeks from date of receipt.
When the product is received under the warranty, we would replace it, repair it or offer exchange in lieu of the product.

Our warranties cover mainly manufacturing defects.
Our warranty does not cover damages that result from accident, misuse, abuse or negligence of the product.
It does not cover normal wear and tear or damages such as abrasion, scratches or fading.
The warranty also does not cover incidental or consequential damages, such as damage to, or loss of, the contents of a bag, loss of use, loss of time, or similar expenses.
If the product has already been repaired outside of CIRL, this would make the warranty void.
Above warranty does not apply to any of the merchandise bought under any of our discount schemes.

NOTE: Exchange is valid only within 30 days of purchase with accurate tags and bills present.